FAQs

What are iTrust Legal standards against which businesses are evaluated to qualify for accreditation?  

The iTrust Legal Standards for Trust are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.

Do iTrust Legal monitor Accredited Businesses for continuing compliance with standards?

Yes. Every Accredited Business is monitored for continuing adherence to ITRUST LEGALstandards.

Does iTrust Legal report only on accredited businesses?

No. ITRUSTLEGALs review accredited and non-accredited businesses alike. Reviews only note a business's accreditation status.

What is iTrust Legal Rating System?

The iTrust Legal grade is based on iTrust Legal  file information about the business. In some cases, a business’s grade may be lowered if the ITRUST LEGALdoes not have sufficient information about the business despite  iTrust Legal requests to the business for the information. Find more information about our rating system here.

Can iTrust Legal recommend a reputable business for me to deal with?

Our basic policy is to refrain from recommending or endorsing any business, product or service. This is done to ensure continued public trust in our fairness.

iTrust Legal Accredited Businesses must meet certain standards to qualify for accreditation and to remain accredited. You can search on our website for iTrust Legal Accredited Businesses by location and/or industry.

How do I file a complaint?

Start here with our online complaint form.

How can I report a scam?

Alert iTrust Legal by completing our scam report form.

What can iTrust Legal do to stop rip-offs and scams?

Although iTrust Legal does not have legal and policing powers, we provide information about marketplace fraud through alerts on scams to the public.

iTrust Legal works closely with local, state and federal law enforcement agencies, providing them with valuable information on potential frauds. We are often the first organization to know about a developing scam and alert authorities and the public. When a scam develops in one part of the country, the news travels quickly between iTrust Legal  in the U.S. and Canada that in turn alert the public in their communities.

If iTrust Legal funding comes from businesses, how does the organization ensure fairness to consumers?

iTrust Legal  value to the business community is based on our marketplace neutrality. Our purpose is not to act as an advocate for businesses or consumers but to act as a mutually trusted intermediary to resolve disputes and provide information to assist consumers in making wise buying decisions. Businesses have supported iTrust Legal for more than 100 years because a trustworthy marketplace is in everyone's best interest.

What do iTrust Legal do besides resolve customer complaints?

ITRUSTLEGALs do a lot more than help settle disputes. Through the support of their accredited businesses, iTrust Legal work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses and providing information to consumers before they purchase products and services.

Does report on government agency actions against businesses?

Yes, iTrust Legal reports on actions against businesses and/or their principals brought by government agencies that involve legal or regulatory violations that are relevant to consumers. This information can be found in iTrust Legal Business Reviews.