iTrust Legal Code of Practices

1. To be accredited by iTrust Legal a Lawyer or Law Firm affirms that it meets and will abide by the following standards:

　

1.1 Build Trust - Establish and maintain a positive track record in the marketplace.

An Accredited Lawyer or Law Firm agrees to:

1.1.1 Have been license by the state I which he or she practice in for at least the most recent 24 months.

1.1.2 Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for iTrust Legal accreditation; and provide periodic updates upon request of iTrust Legal.

1.1.3 Be free from government action that demonstrates a significant failure to support iTrust Legal ethical principles in marketplace transactions (this requires a determination by iTrust Legal as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).

1.1.4 Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting iTrust Legal .

1.1.5 In its relationship with iTrust Lega

• • meet all applicable standards within this Code of Business Practices

  • cooperate with iTrust Legal activities and efforts to promote voluntary self-regulation within the business' industry

  • honor any settlements, agreements or decisions reached as an outcome of a iTrust Legal dispute resolution process

  • complete the required application and pay all monetary obligations to iTrust Legal in a timely manner

1.2 Advertise Honestly

Adhere to established standards of advertising and selling.

1.2.1 Follow federal, state/provincial and local advertising laws.

1.2.2 Abide by the iTrust Legal Code of Advertising, available at iTrust Legal Web site. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by iTrust Legal.

1.2.3 Adhere to applicable iTrust Legal industry codes of advertising.

1.2.4 Cooperate with iTrust Legal self-regulatory programs for the resolution of advertising disputes.

1.2.5 Use the iTrust Legal name and logos in accordance with iTrust Legal policy.

1.2.6 Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.

1.3 Tell the Truth

Honestly represent products and services, including clear and adequate disclosures of all material terms.

1.3.1 Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.

1.3.2 Ensure that any written materials are readily available, clear, accurate and complete.

1.4 Be Transparent

Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

1.4.1 Upon request, provide iTrust Legal with all information required to evaluate compliance with iTrust Legal standards.

1.4.2 Clearly disclose to customer;

• • direct and effective means to contact

  • terms of any written contract

  • any guarantees or warranties accompanying

  • any restrictions or limitations imposed

  • the refund policy if any

  • any recurring commitment into which the customer may be entering, including information on how future billing will occur

  • total cost of the transaction

1.5 Honor Promises

Abide by all written agreements and verbal representations.

1.5.1 Fulfill contracts signed and agreements reached.

1.5.2 Honor representations by correcting mistakes as quickly as possible.

1.6 Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

1.6.1 Promptly respond to all complaints forwarded by iTrust Legal by:

 

 

 

 

1.6.2 Make a good faith effort to resolve disputes, which includes mediation if requested by ITRUST LEGAL. Other dispute resolution options, including arbitration, may be recommended by ITRUST LEGAL when other efforts to resolve a dispute have failed. ITRUST LEGAL may consider a business's willingness to participate in recommended dispute resolution options in determining compliance with these standards.

1.6.3 Comply with any settlements, agreements or decisions reached as an outcome of a iTrust Legal dispute resolution process.

1.6.4 Cooperate with ITRUST LEGAL in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by ITRUST LEGAL.

1.7 Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

1.7.1 Respect Privacy

Businesses conducting e-commerce agree to disclose on their Web site the following:

1.7.2 Secure Sensitive Data

Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.

Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.

1.7.3 Honor Customer Preferences

Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.

1.8 Embody Integrity

Approach all business dealings, marketplace transactions and commitments with integrity.

　

Build　Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the　use of their information.　

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

• • Resolving the complaint directly with the complainant and notifying iTrust Legal, or

• Providing iTrust Legal with a response that ITRUST LEGAL determine

  • • what information they collect,

    • with whom it is shared,

    • how it can be corrected,

    • how it is secured,

    • how policy changes will be communicated, and;

    • how to address concerns over misuse of personal data.

• • • is professional,

    • addresses all of the issues raised by the complainant,

    • includes appropriate evidence and documents supporting the business's position, and

    • explains why any relief sought by the complainant cannot or should not be granted.